General Electric doesnâ€™t screw around with lightbulbs. Harharhaharhar… oh, I slay me.
Anyway, less than a week after complaining that my five year CFL bulb only lasted two years, the worldâ€™s 18th biggest company sent me a coupon that may be exchanged for $8 worth of their fine lighting products.
This came from no less than the world headquarters of GEâ€™s Lighting Division in Cleveland, also home to the companyâ€™s Lighting & Electrical Institute.
This may seem like a small thing, but in terms of customer service itâ€™s a real home run. Getting that sort of response to my dumb little complaint is impressive — and it may influence my buying decisions on things that are bigger than light bulbs.
2 thoughts on “Cleveland Rocks”
Oh, GE. I thought you meant the Indians!
Some companies still stand by their products. Last GE sent me a voucher to replace a microwave that started to spark.
Dear GE: My steam turbine is on the fritz…